LEGAL · Service terms

Terms of Service

Last updated 18 พ.ค. 2026

§ 01Acceptance of Terms

These terms ("Terms") form an agreement between Ruk-Com Co., Ltd. ("Ruk-Com", "we") and you ("Customer", "you") for our services — Web Hosting, VPS, Cloud, Email, Domain and related services.

By signing up, paying, or using any of our services, you accept these Terms and our Privacy Policy in full.

If you do not accept any clause, please discontinue use and contact us within the first 30 days for a refund per our refund policy.

§ 02Scope and Definitions

Key Terms

  • "Services" — Hosting, VPS, Cloud, Email, Domain, Security and any other Ruk-Com offerings.
  • "Account" — the customer account used to subscribe to and access services.
  • "Content" — data, files, code, email and databases stored on our systems.
  • "Downtime" — periods when our services are unavailable (excluding announced scheduled maintenance).

Service scope is limited to the package you subscribe to. Usage exceeding plan resources (CPU, RAM, disk, bandwidth, mailbox count, etc.) may be throttled or incur additional charges.

§ 03Account Registration

Provide accurate, current details on signup — name, email, phone, address, and tax info (for businesses).

You are responsible for account security: passwords, 2FA and API keys. Report any unauthorized access immediately.

Material changes (account ownership, tax-invoice recipient) must be filed via ticket with supporting documents.

§ 04Payment and Renewal

Prices are in Thai Baht and exclude 7% VAT.

Accepted payments: bank transfer, PromptPay, credit card and auto-debit via WHMCS.

Renewals are pre-paid — invoices arrive 30 days in advance. Non-payment for 7 days after due date triggers temporary suspension. Non-payment for 30 days leads to deletion.

We reserve the right to suspend service immediately if we detect fraudulent card use or wrongful chargebacks.

§ 05Refund Policy

100% refund within the first 30 days — no questions asked.

After 30 days, refunds are prorated only when we have breached SLA per §7.

Non-refundable: domain registration, premium SSL, third-party setup fees, completed work (migration, web design, VA/pentest).

§ 06Acceptable Use Policy

You may not use the services to:

  • Distribute spam, phishing, malware, or botnet C&C.
  • Infringe IP, copyright or trademarks.
  • Host CSAM or other illegal content.
  • Hack, DDoS or brute-force third-party systems.
  • Resource abuse that harms neighbours in shared environments.
  • Mine cryptocurrency on Shared Hosting or Email plans.
Violations trigger one warning and immediate suspension. Severe cases (CSAM, phishing) are suspended without warning and may be reported to authorities.

§ 07Service Level Agreement (SLA)

Ruk-Com guarantees the following monthly uptime:

  • Shared / Web Hosting: 99.99%
  • Managed VPS / Cloud: 99.99%
  • Private Cloud: 99.99%–99.999% per contract
  • Email Hosting: 99.95%

Downtime exceeding the guarantee earns Service Credits prorated to the impact, excluding announced maintenance (72h notice), external events (DDoS, ISP failure, disasters) and customer-side errors.

Submit credit requests within 30 days of the incident via ticket, including timestamps and evidence.

§ 08Backups and Ownership

Customer Content remains your property. Ruk-Com claims no rights to your Content beyond what is necessary to provide service (storage, backup, transfer, virus scanning).

We provide daily backups with 90-day retention as standard — you should keep your own additional backups for critical data.

Backups are best-effort. We do not guarantee 100% restorability — test restores periodically and keep off-platform copies of critical data.

§ 09Liability and Indemnification

To the maximum extent allowed by law, Ruk-Com's aggregate liability is capped at the fees paid by you in the 12 months before the incident.

Ruk-Com is not liable for indirect damages, lost profits, lost business, data loss not covered by your own backups, or third-party acts.

You agree to indemnify Ruk-Com for damages from your breach of these Terms, breach of law, or Content you publish.

§ 10Termination and Suspension

You may cancel anytime via ticket — prepaid fees are refunded prorated (subject to §5).

Ruk-Com may suspend or terminate immediately for: non-payment > 30 days, AUP violations (§6), violations of Thai law, or court orders.

After termination, data is held for 30 days for recovery, then permanently deleted.

§ 11Changes to Terms

We may update these Terms occasionally. Material changes are emailed and posted in the portal at least 30 days in advance.

Continued use after changes take effect constitutes acceptance. If you disagree, you may cancel.

§ 12Governing Law and Disputes

These Terms are governed by Thai law. Disputes are resolved by courts with jurisdiction in Bangkok.

Before litigation, both parties agree to negotiate in good faith for at least 30 days.

§ 13Contact Us

Ruk-Com Co., Ltd.

Vanit Place Ari (Building A), Unit 2703, 27th Floor, 304 Phaholyothin Rd., Samsen Nai, Phaya Thai, Bangkok 10400, Thailand

Company registration: 0105557156771

Email: [email protected] · Phone: 02-105-4385 · LINE: @rukcom