Site down / blank page
A 500 error, blank screen or missing page. We inspect error messages, logs and system behavior to locate the cause.
DEV SUPPORT BY RUK-COMWebsite trouble?
Website trouble?
You have a team to turn to.
A broken site, an update gone wrong or pages too slow for your customers. Ruk-Com helps diagnose and fix WordPress problems, with clear options, pricing and next steps.
Scope and pricing for your approval before work begins
WEBSITE PROBLEM SOLVINGRUK-COM
Describe the issue. We take it from there.DIAGNOSE · AGREE · FIX & TEST
No technical vocabulary neededJust tell us what happens
Clear scope and pricingAgree the work before it starts
Thai support intake, 24/7Resolution timing assessed per issue
LET’S START WITH THE SYMPTOMYou do not have to diagnose it.
You do not have to diagnose it.
Just tell us what is happening.
We investigate the website, WordPress and connected services, turning a worrying symptom into a defined task with a way to verify the result.
An update broke something
A plugin conflict, missing menu or altered page after an update. We review compatibility and options to fix or roll back.
Mobile layout problems
Overflowing text, unclickable buttons or inconsistent layouts. We adjust the display and test agreed devices.
Forms or checkout not working
A failed form, stalled checkout or disconnected data. We investigate the customer journey and relevant integrations.
Slow pages, waiting customers
Find bottlenecks in images, caching, code, plugins and hosting, then compare results under explained test conditions.
Need your website to do more?
Install tools, adjust the design or develop a plugin or theme around business needs, with deliverables agreed first.
If the issue involves a compromise or malware, we will help identify the appropriate security scope.
Explore malware remediationPRICING, MADE CLEARKnow the price range.
Know the price range.
Decide with confidence.
Work is priced by the agreed task. Find the closest service below, then let us assess the details to confirm price and timing.
Quoted before workNo monthly retainer required
| Service / typical scope | Fee (THB) | Estimated timing |
|---|---|---|
| 01CMS / plugin / theme installationInstall and configure the agreed software and initial settings. | Fee (THB)500–3,500 | Estimated timing1–48 hours |
| 02Error / warning fixesInvestigate PHP, CSS or JavaScript errors affecting your website. | Fee (THB)500–3,500 | Estimated timing1–72 hours |
| 03Website layout customizationAdjust HTML, CSS and JavaScript to match the agreed layout. | Fee (THB)2,500–7,500 | Estimated timing1–7 days |
| 04Code optimizationImprove the relevant code while accounting for the existing site and integrations. | Fee (THB)2,500–15,000 | Estimated timing1–7 days |
| 05Website speed optimizationUse Google PageSpeed / GTmetrix to identify and address agreed bottlenecks. | Fee (THB)1,000–10,000 | Estimated timingDepends on scope |
| 06Plugin development / modificationBuild or modify plugin functionality with an agreed acceptance checklist. | Fee (THB)15,000–250,000 | Estimated timingDepends on scope |
| 07Theme development / modificationBuild or modify a theme around the agreed design, features and devices. | Fee (THB)15,000–250,000 | Estimated timingDepends on scope |
All prices exclude 7% VAT. Reference ranges by work type; final price and delivery are confirmed after reviewing details and scope.
When does the work period begin?
We agree the start after scope confirmation and required information or access are available. Missing information or third-party dependencies can affect delivery.
Are there other costs?
Additional licenses, hosting and third-party services are assessed separately for approval. Work beyond the original scope is quoted before proceeding.
A CLEAR PATH TO RESOLUTIONA traceable process.
A traceable process.
Someone to explain it.
We connect the symptoms you see with our findings, so you know what is being changed, what it affects and how we will verify it together.
- 01
Understand the impact
Understand what happened, which customers are affected and what changed recently.
- 02
Investigate & propose
Review the required system details, then agree the fix, scope, price and acceptance checks.
- 03
Back up & implement
Prepare backups, use a test environment where appropriate and agree the change window.
- 04
Verify & hand over
Verify agreed functions, summarize changes and explain the follow-up arrangements.
Debugging and testing must account for live website data. We assess appropriate logging and test environments for the system.
WordPress debuggingRuk-Com Agent supports analysis and coordination across Technology and Cyber Security, within your approved access and scope. Our specialists remain responsible for website changes.
A SIMPLE WAY TO BEGINA clearer request.
A clearer request.
A better starting point.
No code analysis needed. These details help us understand the issue and the outcome you need.
- The affected URLInclude the page or action that does not work.
- A screenshot and symptomsExplain what you expected and what happened instead.
- Timing and recent changesWhen did it start? Was anything updated or installed?
Start the conversation without passwords. We arrange appropriate access sharing once the work is agreed.
Your website support requestINFORMATION TO PREPARE
01 / URLexample.com/contact
02 / SYMPTOM
The form shows no confirmation after submission, and no email arrives.
03 / RECENT CHANGE
Started after a plugin update yesterday. A screenshot is available for review.
KNOW WHAT HAS BEEN DELIVEREDKnow what you are accepting.
Know what you are accepting.
No coding knowledge required.
We agree deliverables for the work from the outset, so you can verify that the reported issue has been addressed within scope.
Findings & change summary
A summary of the changed areas, the reasoning and any follow-up or external dependencies.
Agreed acceptance checks
For example, opening a mobile page, submitting a form or completing the relevant order flow.
Guidance after delivery
How to review the result, what to watch and the follow-up terms defined in the proposal.
Need ongoing WordPress care?Ongoing updates, performance, security and technical advice
WordPress Care Can I contact you if I do not know what is wrong?
Yes. Send the affected URL, a screenshot and what you were doing when the issue happened. We will help identify the type of work and ask for the information needed. You do not need to diagnose the problem or understand code.
Can you help if my website is hosted elsewhere?
Share your website and hosting details for assessment. Acceptance depends on the technology, available access and environment. We will explain any hosting-provider coordination or environment changes needed before starting.
Are the listed prices the final amount?
The table shows reference ranges by work type, excluding 7% VAT. Final pricing depends on complexity, code condition and deliverables. Scope, price and timing are confirmed before work. Any additional license, hosting or third-party service costs are quoted separately for approval.
Can I contact you at night about an urgent issue?
You can submit a request 24/7. Tell us whether the site is unavailable and which customer journeys are affected so we can assess urgency. Investigation and resolution timing depend on the issue, access and workload. Around-the-clock intake does not mean every issue can be resolved immediately.
What information and access will you need?
Start with the URL, symptoms, screenshots, timing and recent changes. Once work is agreed, we will arrange appropriate access sharing, using a dedicated account and only the permissions required. Do not send passwords or customer data in the initial chat.
Does speed optimization guarantee a score of 100 or better rankings?
We investigate actual bottlenecks and compare results under explained test conditions. Scores depend on the theme, plugins, content, hosting and third parties. We do not guarantee a score of 100 or search rankings; the goal is agreed performance and usability improvements.
What happens if an issue remains after delivery?
Send the steps that reproduce the issue so we can compare it with the agreed acceptance criteria. Follow-up terms and duration are defined in the proposal. New requirements or later environment changes are assessed as additional scope.
DEV SUPPORT BY RUK-COMTell us what is wrong.
Tell us what is wrong.
Let’s find the next step.
Start with your URL and the symptoms. We assess the approach, then agree scope and pricing before starting.
Talk to us on LINE @rukcom[email protected]Request intake 24/7 · Resolution timing agreed for each task