Cloud Solution
Cloud, private cloud, datacenters and backup / DR designed around data classification, performance and service continuity.
Explore solutionGOVERNMENT · TOTAL SOLUTIONTotal solutions
Total solutions
for government
Cloud · Cyber Security · Software · AI — infrastructure, cyber defence, agency software and AI connected to real workflows, with FDE and Ruk-Com Agent support throughout the project.
>50M THB / project4 SolutionsFully licensed
Cloud SolutionCloud · Private Cloud · DR
Fully licensedQualification documents
Ruk-Com AgentTechnology + Cyber Security
Software DevelopmentISO 29110 · QA · UAT
Over THB 50 millionPer public-sector project
THB pricingProject-based budget planning
Four solution areas
Infrastructure, security, software and AI — together
Choose individual solutions or combine them in one project, with coordinated delivery and clear responsibilities.
Cyber Security Solution
EASM + pentest + SOC connect exposure discovery, security testing and ongoing monitoring.
Explore solutionSoftware Development Solution
Develop agency applications, E-Office and digital services from requirements through UAT and maintenance.
Explore solutionFDE / AI Solution
Embedded engineering connects vision, OCR, E-Office + AI, AI agents and AIOps to agency data and real workflows.
Explore solutionVerifiable experience
Experience ready for public-sector projects
From provider qualifications to architecture, delivery and ongoing operations.
Public-sector projects worth over THB 50 million each
Request our company profile and shareable project references to assess delivery experience.
Cloud · Cyber Security · Software · AI
Connect infrastructure, security, software and AI with defined responsibilities and deliverables.
All required service licenses
Review license holders, scope and validity before procurement.
01 / Cloud Solution
Cloud infrastructure for public-sector missions
Match data and workloads with Cloud First services, private cloud and continuity planning.
Government Cloud & Cloud First
Government cloud meeting Cloud First standards, with scope and qualification documents for procurement review.
Private Cloud & Datacenter
Choose cloud, private cloud or dedicated servers by workload criticality and integrate with existing infrastructure.
Data Residency & Network
Specify primary, backup and DR locations, network connections and access boundaries against agency policies.
Cloud Security
Plan administrative access, network segmentation and logging, mapping controls to CSA STAR and ISO 27001.
Backup & Disaster Recovery
Define backups, retention, RTO / RPO and recovery tests based on system criticality.
Migration & Managed Operations
Migrate in stages with validation, rollback plans and Ruk-Com Agent operations within contract scope.
02 / Cyber Security Solution
EASM + Pentest + SOC: connected cyber defence
Discover exposure, validate risks and monitor events continuously, connecting findings to trackable remediation.
EASM · Discover external exposure
Discover agency domains, IPs, websites and internet-facing services within scope, inventory assets and prioritise exposure.
Pentest · Validate security weaknesses
Test authorised web, API and infrastructure scopes, with impact evidence, remediation guidance and agreed retesting.
SOC · Monitor and investigate
Connect scoped logs and alerts, investigate and triage events, and notify responsible teams by severity.
Incident Response & Escalation
Define incident procedures, owners, coordination and evidence collection for timely agency decisions and response.
Remediation & Retest
Turn EASM and pentest findings into risk-based remediation, track owners and verify fixes within scope.
Security Governance & Reporting
Report risks, incidents and remediation status, mapping security management to ISO 27001 and privacy management to ISO 27701.
03 / Software Development Solution
Agency software built for delivery and ongoing use
Reference ISO 29110 for project management and software engineering, linking requirements to design, tests and delivery evidence.
Requirements & Workflow
Analyse users, approval flows and agency rules; prioritise requirements and define acceptance criteria before development.
E-Office & Digital Services
Build correspondence, internal document, approval and online service workflows with roles and status tracking.
API & System Integration
Integrate existing systems, databases and identity services with defined data formats and access requirements.
Secure Development
Address security and privacy from design, review code and plan risk-based security testing.
QA, UAT & Acceptance
Trace test cases to requirements, conduct user acceptance testing and record fixes and acceptance outcomes.
Handover & Maintenance
Deliver manuals, system documentation and contractual rights, with knowledge transfer and a maintenance plan.
04 / FDE · AI Solution
AI built around your mission and real workflows
Forward Deployed Engineering (FDE) — engineers work with agency teams to understand workflows and data, validate use cases, integrate APIs, deploy and improve results in operation.
VISION · SPEECH · DOCUMENTS
AI Vision · Turn camera feeds into insight
Use compatible camera feeds for people and vehicle counts, queue analytics, protective equipment, obstruction and scoped anomaly detection, with alerts and event-based retrieval.
Examples: public service queues · traffic · building safety
VISION · SPEECH · DOCUMENTS
Intelligent OCR · Extract and verify documents
Extract Thai and English text, tables, forms and handwriting subject to testing. Link fields to source locations, validate formats and cross-field consistency, and route uncertain or critical fields for human review.
Measure field-level accuracy on real test sets · confidence is not proof of correctness
ASSISTANTS · WORKFLOWS
E-Office + AI · Reduce repetitive document work
Classify and summarise correspondence, draft from templates, suggest routing, check attachments and track deadlines. Connect OCR to correspondence systems and staff-controlled approval workflows.
Example: receive → extract → draft routing → staff approval
ASSISTANTS · WORKFLOWS
AI Agent · Assistants connected to your systems
Retrieve authorised information, assist forms, open tasks and track status across APIs. Define allowed tools, action logs and human approval for consequential data changes.
Examples: staff copilot · IT service desk · request tracking
OPERATIONS · ANALYTICS
AIOps · Help operations teams act earlier
Correlate metrics, logs and alerts, reduce duplicate notifications, detect anomalies and suggest causes and runbooks. Analyse capacity and cost trends; constrain automation with permissions and rollback plans.
Examples: cloud · online services · databases · backups
ASSISTANTS · WORKFLOWS
Private Knowledge AI · Answers with sources
Use RAG over policies, manuals, circulars and internal documents. Show source documents and pages, respect user permissions and document versions, and signal insufficient evidence.
Examples: policy search · organisational knowledge · operational manuals
ASSISTANTS · WORKFLOWS
Citizen Service AI · Multichannel public services
Answer from approved information, guide document requirements and processes, categorise requests and retrieve authorised status. Escalate cases requiring judgement or missing information.
Examples: agency websites · service points · online requests
VISION · SPEECH · DOCUMENTS
Speech & Meeting AI · From speech to follow-up
Transcribe audio, draft meeting summaries, topics and action items, and connect drafts to E-Office for staff review and sign-off, with access and audio retention controls.
Examples: meeting minutes · interview records · service notes
OPERATIONS · ANALYTICS
AI Analytics · Turn data into operational plans
Combine service, budget and resource data in dashboards with natural-language queries, trend analysis and workload forecasts. Show sources, time periods and limitations for accountable review.
Examples: queue forecasts · staffing plans · project monitoring
FDE / DELIVERY
From agency needs to measurable, reviewable AI
Define outcomes
Map workflows, data access and baseline costs; prioritise value and define success criteria.
Validate on real data
Run a pilot on agreed test sets; measure accuracy, time, cost and human escalation before scaling.
Integrate with controls
Integrate cameras, documents, databases and APIs; choose private cloud, on-premises or hybrid with permissions and audit logs.
Deliver and improve
Deliver architecture, test results, manuals and runbooks; transfer knowledge and track quality, model versions and rollback plans.
Data and output controls · defined residency and retention · role-based access · scoped personal data masking · AI input/output checks · human approval for consequential actions · traceable records
Standards connected to delivery
Standards across cloud, security, software and AI
Connect each standard to the relevant service, with documents and scope for project qualification review.
ISO 29110 · Software Engineering
Reference project management and software engineering processes to trace requirements, plans, tests and delivery.
CSA STAR · Cloud Security
Reference cloud security assurance and control transparency, with relevant listing and documentation scope available for review.
ISO 27001 · Information Security
Connect information security risk management to controls, responsibilities and continuous improvement.
ISO 27701 · Privacy Management
Reference privacy management, stakeholder responsibilities and personal data safeguards across project services and software.
Cloud First · Government Cloud
Government cloud meeting Cloud First standards forms part of the cloud solution, with qualifications reviewed against agency requirements.
Licenses & qualification documents
All required service licenses, a company profile and standards documents, with holders, scope and validity reviewed for proposed services.
Procurement & delivery
From requirements to a verifiable delivery
Technical and pricing information to support the agency’s procurement process.
Company profile & references
Review experience on public-sector projects worth over THB 50 million each, with shareable reference details.
Technical proposal & BoQ
Specify services, resource quantities, duration and costs for comparison with requirements and budget.
TOR response matrix
Prepare a requirements response matrix with evidence and limitations; the agency defines procurement criteria.
Delivery & acceptance plan
Agree milestones, owners, delivery dates and test criteria to track project progress.
Operational handover
Provide scoped manuals, system inventories, access handover and knowledge transfer for joint operations.
Clear budgets & contract terms
Quote in THB with setup and recurring costs separated, and agree payment cycles, contract duration and renewal terms.
Ruk-Com Agent
Technology and cyber security, supported by one team
Ruk-Com Agent coordinates cloud, cyber security, software and AI support within contract scope for continuity after handover.
Technology operations
Support operations, monitor resource usage and recommend improvements based on agency workloads.
Cyber security
Plan protection, monitoring and incident coordination with named responsibilities and escalation channels.
99.99% SLA
For infrastructure services specified in the contract, with measurements, exclusions and credits. Security, software and AI / FDE have service-specific agreements.
Solutions ready for government
Built around each agency’s mission
Ready solutions adapted to existing systems, users and project scope, combining cloud, cyber security, software and AI.
Education agencies
Cloud for learning and student administration, student service and research applications, with EASM, pentest and SOC for online system risks.
AI extensions: research/manual search · application OCR · queue and space analytics
Security agencies
Private cloud and mission-specific applications with isolation, permissions and logging based on data classification, plus authorised EASM, pentest and SOC services.
AI extensions: scoped camera event alerts · permission-aware document search · AIOps with staff event review
Public health agencies
Cloud and backup / DR for information systems, integration against agency-defined standards, access controls, privacy safeguards and cyber monitoring.
AI extensions: administrative OCR · manual search · queue and resource analytics to support staff
E-Office systems
Correspondence, internal documents, routing and approvals with search, status tracking and audit history; adapt workflows and permissions to agency processes.
AI extensions: OCR intake · summaries and routing drafts · task-tracking agents · staff-approved meeting notes
Frequently asked questions
Plan your agency’s total solution
What does the government total solution cover?
Cloud, cyber security, software development and FDE / AI solutions can be selected individually or combined, with Ruk-Com Agent support within contract scope.
Which agencies and workflows are supported?
Solutions are available for education, security agencies, public health and E-Office workflows, adapted to users, existing systems, data classification and project acceptance criteria.
How do EASM, pentest and SOC work together?
EASM discovers internet-facing assets and exposure; pentest validates weaknesses within authorised scope; SOC monitors and investigates events. Findings feed risk-based remediation and follow-up.
What does software development deliver?
Define requirements and workflows, build applications and APIs, perform QA / UAT and deliver documents, manuals and contractual rights. Project management and engineering reference ISO 29110, with maintenance terms agreed.
Which standards relate to each service?
ISO 29110 relates to software engineering, CSA STAR to cloud security, ISO 27001 to information security management and ISO 27701 to privacy management. Request documents and review the scope relevant to proposed services.
Do you meet Cloud First standards, and what public-sector experience do you have?
Our government cloud meets Cloud First standards and holds all required service licenses. Ruk-Com has public-sector project experience worth over THB 50 million per project. Request our profile and shareable references.
Does the 99.99% SLA apply to every solution?
The 99.99% SLA applies to infrastructure services specified in the contract, with measurements, exclusions and credit terms. Cyber security, software and AI / FDE have service-specific scope, response targets and delivery criteria.
How do we start planning a project?
Share your mission, current challenges or TOR, existing systems and budget parameters. The team will assess cloud, security, software and AI / FDE needs and define scope, BoQ, delivery and acceptance plans. An NDA can precede confidential discussions.
What does FDE add beyond installing AI tools?
Forward Deployed Engineering works with agency teams on workflows and data, use-case selection, evaluation, integration, delivery and knowledge transfer. Scope and responsibilities are agreed before starting.
Can OCR guarantee 100% recognition accuracy?
AI recognition cannot be guaranteed correct in every case; accuracy depends on documents, image quality and layout. Use cross-field validation, source references and review of critical or uncertain fields. Set targets on real test sets; confidence scores are not guarantees.
Can AI Vision use existing cameras and internal data?
Assess camera models, protocols, image quality, connectivity and use cases before integration. Choose edge, on-premises or cloud processing, with scoped zones, access, retention and personal data masking. Staff review alerts according to agency procedures.
How much can AI agents and AIOps automate?
Explicitly define allowed tools, permissions and actions. Consequential data changes and service-impacting actions require agreed approval, with action logs, rollback plans and pre-deployment testing.
GOVERNMENT TOTAL SOLUTION · RUK-COM AGENT
Start with our company profile and a clear project plan
Plan cloud, cyber security, software and FDE / AI with our team. Request a company profile, standards documents and a proposal connecting your TOR, budget and delivery plan.