99.99%
Availability SLA
Uptime measured in numbers, not slogans
99.99% SLA with measurement, covered services, exclusions and service-credit terms defined in the agreement.
Service credit per agreementENTERPRISE · ISO 27001 · PDPACloud for orgs
Cloud for orgs
that can't afford to fail
Private Cloud · DR site · 24/7 SOC · ISO 27001 · PDPA · BoT · OIC compliance · a dedicated CSM — tailored by our Sales team.
99.99% max SLA3,000+ Thai orgsISO 27001 audited
99.99% SLA
multi-region active-active
ISO · PDPA · BoT · OIC
compliance evidence pack
24/7 Thai SOC
Service-tier response
Thai DC · DR options
Policy-based data placement
Dedicated CSM/TAM
monthly review · quarterly roadmap
AI-Ready · GPU B300 + Datacenter
Sovereign LLM hosting · in TH
Three pillars of enterprise cloud
AI · Security · Proactive Support — built for Thai enterprises
AI with defined data controls · a SOC that speaks your CISO's language · one team from design → build → run → support — three pillars Thai enterprises trust for mission-critical workloads.
01
AI
AI Sovereign Cloud
Private AI on B300 GPU servers in our Thai datacenter, with access and data routes designed for your organization. Plan compute, MLOps and RAG within the agreed scope.
- GPU Server B300 (NVIDIA B300)
- Sovereign LLM hosting — Llama, Qwen, OpenAI-compat
- Vector + RAG storage stack · MLOps pipeline
- AI governance dashboard · PII/DLP rules
⚡
Defined data routes · access control · audit logs
See AI cloud →
02
SECURITY
Defense-Grade Security
Our Thai SOC operates 24/7. Plan SIEM, EDR, WAF and DDoS controls around your risks, with agreed severity levels, response procedures and supporting evidence.
- 24/7 SOC · Thai analysts · no language wall
- SIEM + EDR · UEBA · 90+ day log retention
- WAF + DDoS L3-7 · edge scrubbing
- Compliance bundle: ISO 27001 + PDPA + BoT + OIC + CSA STAR
🛡
Named incident owners · action records · reports for continuous improvement
See security →
03
SUPPORT
Proactive Engineering
One team from design → build → run → support · dedicated CSM/TAM · monthly review · quarterly roadmap · no three-continent escalation chain.
- Dedicated CSM/TAM · knows your org
- Monthly business review · C-level dashboard
- Quarterly roadmap workshop · co-planning
- War room on tap · one-call escalation
📞
Same CSM, every time · no re-explaining · THB billing · agreed credit terms
See support →
Pillar 01 · AI Cloud Thailand
AI cloud, in Thailand — built to power your AI
B300 GPU servers · sovereign LLM hosting · RAG/Vector stack · MLOps · AI inference API · AI governance — enterprise AI infrastructure for Thai businesses that must run AI under PDPA.
01 · GPU
GPU Server B300 · NVIDIA B300
Our datacenter and NVIDIA B300 GPU servers are ready for service. Plan AI training, inference and private AI with compute, storage and networking sized for your workload.
02 · LLM
Sovereign LLM hosting · data stays in TH
Host selected models in our Thai datacenter with planned audit logging and access controls. External APIs and providers follow your approved data-handling policies.
03 · RAG
RAG + vector storage stack
Vector DB (Qdrant, pgvector, Weaviate) · S3-compatible storage · ETL pipeline · embedding model registry — production-ready.
04 · INFER
AI inference API · multi-model gateway
One endpoint, many models · rate limits, retries, fallback · per-cost-center billing · OpenAI-compatible.
05 · MLOPS
MLOps platform · train → deploy → monitor
Pipelines for ML teams · MLflow + Kubeflow ready · model registry · built-in A/B testing · drift detection.
06 · GOV
AI governance · PDPA-ready
Audit log per prompt/response · PII detection · DLP rules · pre-deploy compliance checks · executive AI usage report.
Sovereign AI — control data location and access
Design private AI in our Thai datacenter with defined data routes, access and audit logs. Any external model or service connection is reviewed with your organization before use.
Pillar 02 · Security operations
24/7 Thai SOC · speaks your CISO's language
A Thai security operations center providing 24/7 monitoring and incident coordination. Define SIEM, EDR, WAF, DDoS scope and reporting with your enterprise team.
01 · SOC
24/7 SOC · L1-L3 Thai analysts
Tier 1 triages every alert · Tier 2-3 handles analysis and containment · all Thai-speaking · no writing incidents in English at 3 a.m.
02 · SIEM
SIEM + EDR · full-stack visibility
Log endpoints, network, cloud, apps · custom correlation rules · UEBA detection · 90+ day retention · live query.
03 · WAF
WAF + DDoS Layer 3–7
OWASP Top 10 + AI signature · edge DDoS scrubbing · 99.99% SLA for the agreed service scope · bot management · API security.
04 · COMPLY
ISO + PDPA + BoT + OIC + CSA bundle
Prepare applicable standards evidence, system scope and control mappings for review by your compliance team and auditors.
05 · IR
Incident response · by service tier
Define severity-based incident response, owners, escalation and post-incident reports. Response timelines are confirmed in the service agreement.
06 · TEST
Quarterly pentest + monthly exec report
External pentests every quarter · weekly vuln scans · monthly C-level dashboard · risk heatmap · remediation tracking.
A SOC that speaks your language — no walls in between
3 a.m. incident · your CISO speaks Thai directly to a SOC analyst · no Tier 1 chain that misses the business context — direct communication, direct accountability, faster decisions.
Pillar 03 · Proactive engineering
Thai-speaking CSM/TAM · knows your business · direct escalation
A dedicated Customer Success Manager · monthly business reviews · quarterly roadmap workshops · war room on tap · the same team that designed and migrated you stays with you post-go-live.
01 · CSM
Dedicated CSM/TAM · Thai business context
Same CSM, every time · knows your org chart, fiscal year, and regulators · never re-explain your business.
02 · REVIEW
Monthly business review · C-level ready
Monthly executive report · cost, capacity, security, compliance, roadmap · delivered before board meetings · written for execs, not ops.
03 · ROADMAP
Quarterly roadmap workshop
90-day scoping workshop · capacity planning · cost optimization · security uplift · AI adoption · clear action items.
04 · WAR ROOM
War room on tap · 1-call escalation
CSM, SRE, security and network teams coordinate significant incidents. Escalation and war-room activation times follow severity and the agreed service scope.
05 · BILLING
Predictable Thai Baht billing
Quotations in Thai baht, with purchase-order, tax-invoice and withholding documentation. Credit and contract pricing are confirmed in the proposal.
06 · TEAM
Same-team continuity · design → build → run
The team that designs and migrates is the team that runs and supports · no handoff knowledge loss · faster every iteration · no team onboarding every cycle.
Call your CSM direct — no ticket #999 hunting
Urgent issue · call your CSM directly on their mobile · no portal · no Tier 1 wait — a human relationship, not a fill-in-the-form vendor experience.
Service scope · agreed in the MSA
Plan with confidence — six essentials before you go live
Agree availability, incident response, disaster recovery, migration, evidence and billing for your workloads. Targets and scope are confirmed in the contract before work starts.
24/7SOC and incident coordination
Know who responds when an incident occurs
Agree reporting channels, severity, ownership and response times, with action records and follow-up reports for your service tier.
Traceable response proceduresDRWorkload-specific RTO / RPO
Plan recovery before an incident
Choose replication and DR locations for your data requirements. Agree RTO, RPO, testing frequency and acceptance criteria together.
Recovery targets by agreed scopePlanCutover · Rollback
Migrate with a plan and acceptance checks
Assess the source environment, test the migration and prepare rollback. Downtime, fees and post-migration work are confirmed after assessment.
Approve the plan before migrationAuditDocuments and evidence
Evidence for compliance review
Agree the relevant evidence, its scope and delivery timeline, and coordinate questions from procurement and your auditors.
Project-specific document checklistTHBEnterprise pricing and paperwork
Clear commercial terms
Quote in Thai baht with purchase-order, corporate invoice and withholding coordination. NET30, cost-center allocation and contract pricing are subject to agreement.
Terms in your quotation* Targets and service options depend on the architecture and selected package. Scope, timelines and charges follow the agreed MSA and proposal.
Use cases · industries
Thai organizations across industries trust Ruk-Com
From commercial banks · large hospitals · government agencies · national retail chains · universities · SaaS — workloads that can't afford to fail.
Banking · finance
commercial banks · BFSI
3
banks in Thailand
BoT
OIC
ISO 27001
DR planning
Healthcare
hospitals · clinics · telemed
5
healthcare organizations served
PDPA
HIPAA
HL7
DICOM
Government
agencies · state enterprises
Public
agencies · ministries
e-Bidding
ISO 27001
Thai DC
GovCloud
Retail · F&B
national chains · POS
Retail
brands · live
Multi-region
Black-Friday-ready
POS uptime
PCI-DSS
Education · university
universities · schools · LMS
5
universities served
LMS scale
10,000+ users
SSO
Live class
SaaS · tech
scale-ups · multi-tenant
SaaS
teams · platforms
Multi-tenant
K8s
CI/CD
Cost transparency
FAQ · enterprise
Top questions Thai enterprises ask
How can we host private AI with data in Thailand?
Deploy private AI in our Thai datacenter on B300 GPU servers. We plan data storage, access and audit logs together; external APIs and models require data routes and permissions aligned with your policies.
How are incidents handled?
The SOC and your enterprise contact assess severity and coordinate remediation. Response times, escalation and post-incident reporting follow the agreed service level.
How are private cloud and disaster recovery planned?
Choose Thai datacenter and DR options to match data-location requirements. Agree RTO, RPO, replication and recovery testing for each workload before confirming the service scope.
What evidence can procurement and compliance review?
We provide applicable standards evidence, service scope, architecture and control mappings for review, and coordinate questions from your auditors. Document scope and availability are confirmed before delivery.
Which GPU servers are ready, and how do we start?
Our datacenter and NVIDIA B300 GPU servers are ready for enterprise AI. We assess models, training or inference, storage, networking and usage before confirming allocation, setup schedule and pricing in a proposal.
Do you support enterprise procurement and billing?
We support quotations, corporate tax invoices, purchase orders and withholding-tax coordination. Credit terms such as NET30, cost-center allocation and contract pricing are agreed with sales and finance.
Can we migrate from AWS, Azure or GCP?
We assess your current systems and plan migration, replication, cutover and rollback. Downtime targets, recovery, fees and post-migration optimization depend on the workload and agreed scope.
How do we start, and what is the SLA?
Start with an enterprise consultation on workloads, security and budget, then confirm the design and installation plan. The SLA is 99.99%, with measurement and service-credit terms in the agreement. Go-live follows the agreed scope and acceptance testing.
Enterprise CSM · ISO 27001 · AI Sovereign Cloud
Cloud for enterprises that can't afford to fail.
AI sovereign cloud · 24/7 Thai SOC · private cloud + DR · ISO 27001 + PDPA + BoT + OIC · dedicated CSM · priced in ฿ · Thai tax invoice.
99.99%
SLA
B300
GPU + Datacenter
24/7
SOC
CSM
dedicated