Refund Terms and Process

§ 01Refund conditions

• Request the refund within 15 days of the service activation date.
• State the reason for the refund request.
• The refund equals the amount Ruk-Com actually received from you, excluding domain names, Google Workspace, Microsoft Office 365 and Enterprise Email once those services have been activated or renewed.
• Once we receive your refund request, the website is shut down immediately.
• Refunds usually take about 1–2 weeks, depending on the accounting process.

§ 02How to request a refund

1. Open a ticket titled “Refund request” through our support system.
2. Provide the details of the service you want refunded:
   • Invoice number
   • Domain name of the service to be cancelled
   • Reason for the refund request
3. Provide the bank name and account number used to pay for the service.
4. Back up and download your data to your own machine first — the system deletes it as soon as the refund request is confirmed.