Self-managed
Managed Service
Choose an operating model that fits your team
Choose self-managed, co-managed or fully managed responsibilities around your systems and team. Co-managed services divide work between your team and Ruk-Com. Fully managed services assign operations within an agreed scope; both need clear systems, tasks and escalation paths.
Ruk-Com Agent
Agent support across every service
Working with our specialists across Technology and Cyber Security: monitoring, anomaly analysis, planning and coordinated response.
Technology · Performance, capacity and operations
Cyber Security · Risk, vulnerabilities and threat monitoring
Data access, changes and support levels follow the permissions and service scope agreed with our team.
Meet Ruk-Com AgentService details
Make responsibility for each operational task explicit
Choose self-managed, co-managed or fully managed responsibilities around your systems and team. Co-managed services divide work between your team and Ruk-Com. Fully managed services assign operations within an agreed scope; both need clear systems, tasks and escalation paths.
Co-managed
Fully managed
Plan before you start
- What can your team operate?
- Which systems need coverage?
- What coverage hours are needed?
How do co-managed and fully managed services differ?
Co-managed services divide work between your team and Ruk-Com. Fully managed services assign operations within an agreed scope; both need clear systems, tasks and escalation paths.
What should I prepare for a Managed Service assessment?
Prepare answers to: What can your team operate? Which systems need coverage? What coverage hours are needed? This helps the team propose the right scope and costs.