A clearer route to launch
Use staging, launch checklists and a cutover plan to prepare before launch day.
FOR AGENCIES. BEHIND EVERY GREAT LAUNCH.
You build their brand.
We power what’s behind it.
Take on the next brief with hosting, cloud, security and a team that works with your agency—from the first proposal to the next renewal.
Your brand. Your client relationships.
Ruk-Com Agent supports the technical work.
Ruk-Com Agent supports the technical work.
YOUR CLIENTS, CONNECTED.
FORM / SPACEA new perspective.
EVERYDAY / ESSENTIALS↗
Ready for client reviewDesign → Launch → Care
RUK-COMHOSTINGSECURITYSUPPORT
LESS FIREFIGHTING. MORE CLIENT WORK.
Make room for the work
clients choose you for.
Scope before you quote
Separate build costs, infrastructure and ongoing care to plan your service and margin.
Protect the work you deliver
Plan backups, security and incident escalation so the team knows what to do next.
BUILT AROUND YOUR CLIENT WORK
Different client briefs.
The right foundation for each.
Choose services around the project, usage and the responsibilities you want our team to cover.
01 / WEB & BRANDBrand websites & WordPress
For web studios, creative agencies and multi-brand website teams.
- WordPress Hosting
- Staging & updates
- Backup & website care
02 / CAMPAIGN & COMMERCE
03 / CUSTOM & EXPERIENCEWeb apps & custom experiences
For software houses and agencies building APIs, integrations and custom workflows.
- Cloud & environments
- Deployment planning
- Technical support
FROM BRIEF TO GO-LIVE
From the first brief to go-live.
Keep the handoffs connected.
Align scope early and use shared checkpoints before asking the client to approve.
Your agency leads the client.
Ruk-Com supports the platform.
LAUNCH WORKSPACEIllustrative project plan
01
SCOPE
Before the proposal
Brief & stack
Review site type, workload and integrations.
Scope & estimate
Separate included work, extras and recurring costs.
Handoff: scope + costs
02
BUILD
During the build
Staging & access
Prepare staging and team access.
Review & readiness
Review pages, forms, checkout and readiness.
Handoff: checklist + approver
03
LAUNCH
At launch
Cutover plan
Plan DNS, email, backups and rollback.
Handover & care
Hand over access, documentation and care plans.
Handoff: documentation + care
Migration and cutover are planned for the actual site, with agreed impact and recovery steps.
Plan a client migrationTURN DELIVERY INTO ONGOING VALUE
A launch is a beginning.
Build a clear ongoing service.
Show clients what ongoing care includes, while your agency plans the work, time and cost before committing.
Website care & security
Define update cycles, compatibility checks, backups and protection for the service plan.
Reports clients can understand
Summarise completed work, issues and next steps to make care visible.
Clear scope and ownership
Separate incidents, content updates and feature requests, with an approval process for extras.
YOUR AGENCYCLIENT CARE / MONTHLY
Make the ongoing
work visible.
Website health reviewFindings and improvements
Updates & backup reviewService activity log
Next actionsOwners and priorities
Prepared for your client review
Ruk-Com AgentTECHNOLOGY + SECURITY
Use these as a guide for your agency’s services. Work, pricing, SLAs and licences are scoped to the sites and responsibilities in the proposal.
AI THAT FITS THE CLIENT JOURNEY
Add AI with a purpose.
Keep people in control.
Extend client websites and operations with AI connected to existing information and workflows, with clear access, answer boundaries and human handoff.
Brand knowledgeWebsite & forms
AI ASSISTANTAccess · knowledge · boundaries
Review, then take actionReview → approve → hand off
Brand knowledge assistant
Find products, services and FAQs from approved sources, with a route to a person.
Organise website leads
Summarise and classify enquiries for sales, with scoped data collection and integrations.
Assist with documents and content
Draft, summarise or extract information for review, with evaluation criteria before launch.
YOUR BRAND IN FRONT. OUR TEAM BEHIND.
A stronger team behind
your next client project.
You lead strategy, creative work and client relationships. We support Technology and Cyber Security within the agreed scope.
Conceptual agency collaboration image
Your agency leads the relationship
Agree contacts, communication channels, client-data access and when technical support joins meetings.
Reviewable security scope
Choose protection, backups and incident response around risk. Request relevant standards documentation for proposals.
Plan handover and continuity
Identify domain, account and data ownership, with handover items, export formats and end-of-service terms.
BEFORE WE PARTNER
The details to agree
before we partner.
From the working model and pricing to client handover.
Can we keep our existing agency tools?
Start with your current CMS and project tools, then choose the hosting, cloud and services to connect. The workflow illustrates team handoffs. Tools, integrations and licences are agreed before kickoff.
Can we work under our agency brand or use a white-label arrangement?
We can discuss agency-branded communication, reporting and handover, with explicit scope and access rights. Agency branding does not imply hiding the infrastructure provider in technical records or required documentation.
How are pricing and ongoing care scoped?
Pricing depends on site count, stack, resources, care workload and support needs. The proposal separates setup, recurring services, additional work and licences so your agency can plan its own pricing and costs.
Can we migrate multiple client sites?
Start with an inventory of sites, domains, DNS, email, databases and plugins. Then plan migration batches, staging checks and cutover/rollback for each group. Impact and cost are assessed against the actual systems.
Who handles a client incident?
Agree your agency as the primary contact, with escalation to Ruk-Com Agent for covered services. Define owners, severity and progress updates before kickoff so the client receives consistent communication.
Can we start with one client site?
Start by discussing one project to establish the working model, scope and handover. Use those lessons to create a repeatable approach for later clients. Pricing and service terms are documented in the agreed proposal.
LET’S BUILD YOUR NEXT CLIENT SUCCESS.
Let’s plan your next
client project.
Tell us what your agency builds, how many sites you care for and where you want support.
[email protected]BRING YOUR NEXT BRIEF
- Site types and your current stack
- Site count and growth plans
- The responsibilities to share
- Launch timing and budget