Monitoring / APM / Cloud Score
Signals for investigation
Review availability and system behavior alongside application data to inform the investigation.
Systems → Metrics and notifications
Proactive Monitoring
Have a team watch for developing operational issues
24/7 monitoring services build on Monitoring, APM and Cloud Score with actions within an agreed scope. Monitoring & Alerts provides metrics and notifications. Proactive Monitoring adds a team to review signals and act under agreed permissions and procedures.
- 01
Your systems
Agree systems and thresholds to monitor.
- 02
Monitoring · APM · Cloud Score
Provide data and signals for team review.
- 03
Team review
Review anomalies and prioritize the issue.
- 04
Act or escalate
Follow agreed permissions, procedures and contacts.
An information handoff flow. Changes stay within the agreed scope.
Ruk-Com Agent
Agent support across every service
Working with our specialists across Technology and Cyber Security: monitoring, anomaly analysis, planning and coordinated response.
Technology · Performance, capacity and operations
Cyber Security · Risk, vulnerabilities and threat monitoring
Data access, changes and support levels follow the permissions and service scope agreed with our team.
Meet Ruk-Com AgentSIGNALS · CONTEXT · RESPONSE
Tools surface signals. People add context.
Monitoring & Alerts collects metrics and sends notifications. Proactive Monitoring adds team review, analysis and action under agreed permissions, with escalation paths defined before operations begin.
An explanation of the operating scope, not a live customer system status.
Service details
Have a team follow signals and act within an agreed scope
24/7 monitoring services build on Monitoring, APM and Cloud Score with actions within an agreed scope. Monitoring & Alerts provides metrics and notifications. Proactive Monitoring adds a team to review signals and act under agreed permissions and procedures.
Signals
Use Monitoring, APM and Cloud Score for the systems included in the agreed scope.
Triage
Have the team assess context and prioritize the observed issues.
Permissions & procedures
Agree access and permitted actions so responses follow the service scope.
Escalation & coordination
Define contacts and handoff information when an issue requires escalation.
Plan before you start
- Which systems affect revenue?
- Which actions may the team perform?
- Who receives escalations?
How does this differ from setting up Monitoring & Alerts?
Monitoring & Alerts provides metrics and notifications. Proactive Monitoring adds a team to review signals and act under agreed permissions and procedures.
What should I prepare for a Proactive Monitoring assessment?
Prepare answers to: Which systems affect revenue? Which actions may the team perform? Who receives escalations? This helps the team propose the right scope and costs.