Recently, scammers have been impersonating officers from hosting service providers and agencies in Thailand, contacting customers through social media and LINE application using personal accounts. They claim that customers have exceeded their package limits, that their services are about to be suspended, or falsely state that the customer’s current hosting provider has transferred their data to the scammers’ website – all in attempts to deceive customers into paying for services or package upgrades.
Sales and after-sales services are provided only through the company’s official channels, which include:
Currently, the company accepts payments for products and services through only 2 main channels:
Kasikornbank
Customer information that scammers use to contact customers can be found from WHOIS or global domain ownership databases. For customers who wish to protect such information, they can purchase Privacy Protection service from their current domain service provider.
If any customers experience service issues or have any inquiries, they can contact our support staff through the Ticket system, email at [email protected], or telephone at 02-105-4385, available 24 hours a day. We apologize for any inconvenience and sincerely thank you for your continued trust in Rukcom services.
Sincerely yours,
Ruk-com Co., Ltd.
