{"id":11396,"date":"2025-06-17T17:04:25","date_gmt":"2025-06-17T10:04:25","guid":{"rendered":"https:\/\/ruk-com.cloud\/service-level-agreement-sla\/"},"modified":"2026-02-13T14:05:04","modified_gmt":"2026-02-13T07:05:04","slug":"service-level-agreement-sla","status":"publish","type":"post","link":"https:\/\/ruk-com.cloud\/en\/service-level-agreement-sla\/","title":{"rendered":"Service Level Agreement (SLA)"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\" style=\"--awb-font-size:var(--awb-typography4-font-size);--awb-line-height:var(--awb-typography4-line-height);--awb-letter-spacing:var(--awb-typography4-letter-spacing);--awb-text-transform:var(--awb-typography4-text-transform);--awb-text-font-family:var(--awb-typography4-font-family);--awb-text-font-weight:var(--awb-typography4-font-weight);--awb-text-font-style:var(--awb-typography4-font-style);\"><p>SLA stands for Service Level Agreement of Ruk-Com Cloud, covering Colocation, Shared Hosting, WordPress Hosting, Virtual Private Server, Platform as a Service, and Infrastructure as a Service, both in Thailand and internationally. Ruk-Com Cloud has three SLA components: Provisioning, Uptime, and Support Response. All SLAs are calculated annually, and the uptime can be calculated at <a href=\"https:\/\/uptime.is\/99.9\">https:\/\/uptime.is\/99.9.<\/a><\/p>\n<\/div><div class=\"fusion-text fusion-text-2\" style=\"--awb-font-size:var(--awb-typography4-font-size);--awb-line-height:var(--awb-typography4-line-height);--awb-letter-spacing:var(--awb-typography4-letter-spacing);--awb-text-transform:var(--awb-typography4-text-transform);--awb-text-font-family:var(--awb-typography4-font-family);--awb-text-font-weight:var(--awb-typography4-font-weight);--awb-text-font-style:var(--awb-typography4-font-style);\"><p>1.) Provisioning Guarantee: This guarantees the installation time. If the installation takes longer than specified, you will receive compensation according to the SLA Credit immediately.<\/p>\n<table style=\"height: 276px; width: 828px;\" border=\"1\" cellspacing=\"2\" cellpadding=\"2\">\n<tbody>\n<tr>\n<td style=\"text-align: center;\"><strong>Services<\/strong><\/td>\n<td style=\"text-align: center;\"><strong>Provisioning Time<\/strong><\/td>\n<td style=\"text-align: center;\"><strong>SLA Credit<\/strong><\/td>\n<\/tr>\n<tr>\n<td>Web Hosting, WordPress Hosting, Enterprise email<\/td>\n<td style=\"text-align: center;\">Within 12 hours<\/td>\n<td style=\"text-align: center;\">20%<\/td>\n<\/tr>\n<tr>\n<td>Reseller Hosting<\/td>\n<td style=\"text-align: center;\">Within 12 hours<\/td>\n<td style=\"text-align: center;\">20%<\/td>\n<\/tr>\n<tr>\n<td>Virtual Private Server (VPS), Infra As a Service<\/td>\n<td style=\"text-align: center;\">Within 24 hours<\/td>\n<td style=\"text-align: center;\">20%<\/td>\n<\/tr>\n<tr>\n<td>Dedicated Server<\/td>\n<td style=\"text-align: center;\">24-72 hours<\/td>\n<td style=\"text-align: center;\">10%<\/td>\n<\/tr>\n<tr>\n<td>Colocation Services<\/td>\n<td style=\"text-align: center;\">Within 12 hours<\/td>\n<td style=\"text-align: center;\">10%<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><span style=\"color: #ff0000;\">**The installation period will begin after the customer has confirmed full and correct payment.**<\/span><\/p>\n<\/div><div class=\"fusion-text fusion-text-3\" style=\"--awb-font-size:var(--awb-typography4-font-size);--awb-line-height:var(--awb-typography4-line-height);--awb-letter-spacing:var(--awb-typography4-letter-spacing);--awb-text-transform:var(--awb-typography4-text-transform);--awb-text-font-family:var(--awb-typography4-font-family);--awb-text-font-weight:var(--awb-typography4-font-weight);--awb-text-font-style:var(--awb-typography4-font-style);\"><p>2.) Uptime Guarantee refers to the period during which the machine operates efficiently.<\/p>\n<table style=\"height: 238px; width: 828px;\" border=\"1\" cellspacing=\"2\" cellpadding=\"2\">\n<tbody>\n<tr>\n<td style=\"text-align: center;\"><strong>Uptime Guarantee<\/strong><\/td>\n<td style=\"text-align: center;\"><strong>SLA Credit<\/strong><\/td>\n<\/tr>\n<tr>\n<td>99.9%<\/td>\n<td style=\"text-align: center;\">Guaranteed<\/td>\n<\/tr>\n<tr>\n<td>99.5-99.9%<\/td>\n<td style=\"text-align: center;\">5%*<\/td>\n<\/tr>\n<tr>\n<td>99.0-99.5%<\/td>\n<td style=\"text-align: center;\">10%*<\/td>\n<\/tr>\n<tr>\n<td>Less than 99%<\/td>\n<td style=\"text-align: center;\">20%*<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><span style=\"color: #ff0000;\">Note: SLA does not cover various cyberattacks such as Botnets, DDoS attacks, and DNS amplification, unless the customer orders additional DDOS Protection from the system.<br \/>\n For Cloud PaaS customers, SLA Credits will be charged on an hourly basis only for the affected environment.<br \/>\n The Uptime Guarantee covers only the systems and services for which the service provider is responsible, and does not include programs or applications installed by the service recipient.<br \/>\n If the SLA does not meet the 99.9% requirement, the service provider will compensate by adding Service Credits to the current monthly fee.<\/span><\/p>\n<\/div><div class=\"fusion-text fusion-text-4\" style=\"--awb-font-size:var(--awb-typography4-font-size);--awb-line-height:var(--awb-typography4-line-height);--awb-letter-spacing:var(--awb-typography4-letter-spacing);--awb-text-transform:var(--awb-typography4-text-transform);--awb-text-font-family:var(--awb-typography4-font-family);--awb-text-font-weight:var(--awb-typography4-font-weight);--awb-text-font-style:var(--awb-typography4-font-style);\"><p>3.) Response Guarantee refers to the time it takes to answer questions, and this period starts counting from Business Hours.<\/p>\n<table style=\"height: 216px; width: 810px;\" border=\"1\" cellspacing=\"2\" cellpadding=\"2\">\n<tbody>\n<tr>\n<td style=\"text-align: center;\"><strong>Response Guarantee<\/strong><\/td>\n<td style=\"text-align: center;\"><strong>SLA Credit<\/strong><\/td>\n<\/tr>\n<tr>\n<td>9 hours<\/td>\n<td style=\"text-align: center;\">Guaranteed<\/td>\n<\/tr>\n<tr>\n<td>More than 9-24 hours<\/td>\n<td style=\"text-align: center;\">5%<\/td>\n<\/tr>\n<tr>\n<td>More than 24 hours<\/td>\n<td style=\"text-align: center;\">10%<\/td>\n<\/tr>\n<tr>\n<td>More than 48 hours<\/td>\n<td style=\"text-align: center;\">20%<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>Note: The time limit starts counting from the moment the problem is reported via <a href=\"https:\/\/hostings.ruk-com.in.th\/submitticket.php\">a ticket<\/a> . For problems reported by phone, the time limit will start counting after Support creates the ticket.<\/p>\n<p><span style=\"text-decoration: underline;\"><strong>Response Guarantee Explain<\/strong><\/span><\/p>\n<p>Case 1: If a problem is reported at 10:00 AM, Ruk-Com Cloud must respond by 7:00 PM. If the response time exceeds this period, the customer will receive a refund as a percentage of the reported service fee.<\/p>\n<p>Case 2: If a problem is reported at 4:00 AM, the reporting time starts at 4:00 AM. Ruk-Com Cloud must respond by 1:00 PM. If the response time exceeds the specified period, the customer will receive a refund as a percentage of the reported service fee.<\/p>\n<p>Case 3: The system is unavailable for a total of 7 hours of downtime over one year. Ruk-Com Cloud is not responsible for this SLA issue because the acceptable total downtime over the year is 8:45 hours (99.9%).<\/p>\n<p>Case 4: The system was unavailable for a total of 12 hours of downtime over a year. Ruk-Com Cloud must compensate for this, representing 5% of the damages, as the SLA (Service Level Agreement) is 99.5%.<\/p>\n<p><strong><span style=\"color: #ff0000;\">**All terms and conditions exclude MA (Maintenance Agreement) notifications. Normally, at least 24 hours&#8217; notice is given, but in emergencies such as hardware failure or network attacks, at least 3-5 hours&#8217; notice will be given. This also excludes cases where your website exceeds the limits of the leased service, such as full CPU, memory, or disk space.**<\/span><\/strong><\/p>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[31],"tags":[],"class_list":["post-11396","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.5 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Service Level Agreement (SLA) - Ruk-Com \u0e40\u0e27\u0e47\u0e1a\u0e42\u0e2e\u0e2a\u0e15\u0e34\u0e49\u0e07\u0e17\u0e35\u0e48\u0e14\u0e35\u0e17\u0e35\u0e48\u0e2a\u0e38\u0e14 \u0e23\u0e27\u0e14\u0e40\u0e23\u0e47\u0e27 \u0e1b\u0e25\u0e2d\u0e14\u0e20\u0e31\u0e22 \u0e14\u0e39\u0e41\u0e25 24 \u0e0a\u0e31\u0e48\u0e27\u0e42\u0e21\u0e07<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ruk-com.cloud\/en\/service-level-agreement-sla\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service Level Agreement (SLA)\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ruk-com.cloud\/en\/service-level-agreement-sla\/\" \/>\n<meta property=\"og:site_name\" content=\"Ruk-Com \u0e40\u0e27\u0e47\u0e1a\u0e42\u0e2e\u0e2a\u0e15\u0e34\u0e49\u0e07\u0e17\u0e35\u0e48\u0e14\u0e35\u0e17\u0e35\u0e48\u0e2a\u0e38\u0e14 \u0e23\u0e27\u0e14\u0e40\u0e23\u0e47\u0e27 \u0e1b\u0e25\u0e2d\u0e14\u0e20\u0e31\u0e22 \u0e14\u0e39\u0e41\u0e25 24 \u0e0a\u0e31\u0e48\u0e27\u0e42\u0e21\u0e07\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/rukcom.cloud\" \/>\n<meta property=\"article:published_time\" content=\"2025-06-17T10:04:25+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-13T07:05:04+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/ruk-com.cloud\/wp-content\/uploads\/2023\/03\/rukcom24x7.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"679\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"admin@ruk-com.in.th\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/ruk-com.cloud\\\/en\\\/service-level-agreement-sla\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/ruk-com.cloud\\\/en\\\/service-level-agreement-sla\\\/\"},\"author\":{\"name\":\"admin@ruk-com.in.th\",\"@id\":\"https:\\\/\\\/ruk-com.cloud\\\/en\\\/#\\\/schema\\\/person\\\/84640e31ed2cca18ce96847e16618278\"},\"headline\":\"Service Level Agreement (SLA)\",\"datePublished\":\"2025-06-17T10:04:25+00:00\",\"dateModified\":\"2026-02-13T07:05:04+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/ruk-com.cloud\\\/en\\\/service-level-agreement-sla\\\/\"},\"wordCount\":1969,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/ruk-com.cloud\\\/en\\\/#organization\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/ruk-com.cloud\\\/en\\\/service-level-agreement-sla\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/ruk-com.cloud\\\/en\\\/service-level-agreement-sla\\\/\",\"url\":\"https:\\\/\\\/ruk-com.cloud\\\/en\\\/service-level-agreement-sla\\\/\",\"name\":\"Service Level Agreement (SLA) - Ruk-Com \u0e40\u0e27\u0e47\u0e1a\u0e42\u0e2e\u0e2a\u0e15\u0e34\u0e49\u0e07\u0e17\u0e35\u0e48\u0e14\u0e35\u0e17\u0e35\u0e48\u0e2a\u0e38\u0e14 \u0e23\u0e27\u0e14\u0e40\u0e23\u0e47\u0e27 \u0e1b\u0e25\u0e2d\u0e14\u0e20\u0e31\u0e22 \u0e14\u0e39\u0e41\u0e25 24 \u0e0a\u0e31\u0e48\u0e27\u0e42\u0e21\u0e07\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/ruk-com.cloud\\\/en\\\/#website\"},\"datePublished\":\"2025-06-17T10:04:25+00:00\",\"dateModified\":\"2026-02-13T07:05:04+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/ruk-com.cloud\\\/en\\\/service-level-agreement-sla\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/ruk-com.cloud\\\/en\\\/service-level-agreement-sla\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/ruk-com.cloud\\\/en\\\/service-level-agreement-sla\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/ruk-com.cloud\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Service Level Agreement (SLA)\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/ruk-com.cloud\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/ruk-com.cloud\\\/en\\\/\",\"name\":\"Ruk-Com \u0e40\u0e27\u0e47\u0e1a\u0e42\u0e2e\u0e2a\u0e15\u0e34\u0e49\u0e07\u0e17\u0e35\u0e48\u0e14\u0e35\u0e17\u0e35\u0e48\u0e2a\u0e38\u0e14 \u0e23\u0e27\u0e14\u0e40\u0e23\u0e47\u0e27 \u0e1b\u0e25\u0e2d\u0e14\u0e20\u0e31\u0e22 \u0e14\u0e39\u0e41\u0e25 24 \u0e0a\u0e31\u0e48\u0e27\u0e42\u0e21\u0e07\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/ruk-com.cloud\\\/en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/ruk-com.cloud\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/ruk-com.cloud\\\/en\\\/#organization\",\"name\":\"Ruk-Com \u0e40\u0e27\u0e47\u0e1a\u0e42\u0e2e\u0e2a\u0e15\u0e34\u0e49\u0e07\u0e17\u0e35\u0e48\u0e14\u0e35\u0e17\u0e35\u0e48\u0e2a\u0e38\u0e14 \u0e23\u0e27\u0e14\u0e40\u0e23\u0e47\u0e27 \u0e1b\u0e25\u0e2d\u0e14\u0e20\u0e31\u0e22 \u0e14\u0e39\u0e41\u0e25 24 \u0e0a\u0e31\u0e48\u0e27\u0e42\u0e21\u0e07\",\"url\":\"https:\\\/\\\/ruk-com.cloud\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/ruk-com.cloud\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/ruk-com.cloud\\\/wp-content\\\/uploads\\\/2023\\\/02\\\/LOGO_RUKCOM_CLOUD.png\",\"contentUrl\":\"https:\\\/\\\/ruk-com.cloud\\\/wp-content\\\/uploads\\\/2023\\\/02\\\/LOGO_RUKCOM_CLOUD.png\",\"width\":500,\"height\":154,\"caption\":\"Ruk-Com \u0e40\u0e27\u0e47\u0e1a\u0e42\u0e2e\u0e2a\u0e15\u0e34\u0e49\u0e07\u0e17\u0e35\u0e48\u0e14\u0e35\u0e17\u0e35\u0e48\u0e2a\u0e38\u0e14 \u0e23\u0e27\u0e14\u0e40\u0e23\u0e47\u0e27 \u0e1b\u0e25\u0e2d\u0e14\u0e20\u0e31\u0e22 \u0e14\u0e39\u0e41\u0e25 24 \u0e0a\u0e31\u0e48\u0e27\u0e42\u0e21\u0e07\"},\"image\":{\"@id\":\"https:\\\/\\\/ruk-com.cloud\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/rukcom.cloud\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/ruk-com.cloud\\\/en\\\/#\\\/schema\\\/person\\\/84640e31ed2cca18ce96847e16618278\",\"name\":\"admin@ruk-com.in.th\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/4e9d6e1c18f1e974907fec0fc25c5dd0fa76177babdb0e97074b0c697aa93d59?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/4e9d6e1c18f1e974907fec0fc25c5dd0fa76177babdb0e97074b0c697aa93d59?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/4e9d6e1c18f1e974907fec0fc25c5dd0fa76177babdb0e97074b0c697aa93d59?s=96&d=mm&r=g\",\"caption\":\"admin@ruk-com.in.th\"},\"sameAs\":[\"https:\\\/\\\/ruk-com.cloud\"],\"url\":\"https:\\\/\\\/ruk-com.cloud\\\/en\\\/author\\\/adminruk-com-in-th\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Service Level Agreement (SLA) - Ruk-Com \u0e40\u0e27\u0e47\u0e1a\u0e42\u0e2e\u0e2a\u0e15\u0e34\u0e49\u0e07\u0e17\u0e35\u0e48\u0e14\u0e35\u0e17\u0e35\u0e48\u0e2a\u0e38\u0e14 \u0e23\u0e27\u0e14\u0e40\u0e23\u0e47\u0e27 \u0e1b\u0e25\u0e2d\u0e14\u0e20\u0e31\u0e22 \u0e14\u0e39\u0e41\u0e25 24 \u0e0a\u0e31\u0e48\u0e27\u0e42\u0e21\u0e07","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/ruk-com.cloud\/en\/service-level-agreement-sla\/","og_locale":"en_US","og_type":"article","og_title":"Service Level Agreement (SLA)","og_url":"https:\/\/ruk-com.cloud\/en\/service-level-agreement-sla\/","og_site_name":"Ruk-Com \u0e40\u0e27\u0e47\u0e1a\u0e42\u0e2e\u0e2a\u0e15\u0e34\u0e49\u0e07\u0e17\u0e35\u0e48\u0e14\u0e35\u0e17\u0e35\u0e48\u0e2a\u0e38\u0e14 \u0e23\u0e27\u0e14\u0e40\u0e23\u0e47\u0e27 \u0e1b\u0e25\u0e2d\u0e14\u0e20\u0e31\u0e22 \u0e14\u0e39\u0e41\u0e25 24 \u0e0a\u0e31\u0e48\u0e27\u0e42\u0e21\u0e07","article_publisher":"https:\/\/www.facebook.com\/rukcom.cloud","article_published_time":"2025-06-17T10:04:25+00:00","article_modified_time":"2026-02-13T07:05:04+00:00","og_image":[{"width":1200,"height":679,"url":"https:\/\/ruk-com.cloud\/wp-content\/uploads\/2023\/03\/rukcom24x7.png","type":"image\/png"}],"author":"admin@ruk-com.in.th","twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/ruk-com.cloud\/en\/service-level-agreement-sla\/#article","isPartOf":{"@id":"https:\/\/ruk-com.cloud\/en\/service-level-agreement-sla\/"},"author":{"name":"admin@ruk-com.in.th","@id":"https:\/\/ruk-com.cloud\/en\/#\/schema\/person\/84640e31ed2cca18ce96847e16618278"},"headline":"Service Level Agreement (SLA)","datePublished":"2025-06-17T10:04:25+00:00","dateModified":"2026-02-13T07:05:04+00:00","mainEntityOfPage":{"@id":"https:\/\/ruk-com.cloud\/en\/service-level-agreement-sla\/"},"wordCount":1969,"commentCount":0,"publisher":{"@id":"https:\/\/ruk-com.cloud\/en\/#organization"},"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/ruk-com.cloud\/en\/service-level-agreement-sla\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/ruk-com.cloud\/en\/service-level-agreement-sla\/","url":"https:\/\/ruk-com.cloud\/en\/service-level-agreement-sla\/","name":"Service Level Agreement (SLA) - Ruk-Com \u0e40\u0e27\u0e47\u0e1a\u0e42\u0e2e\u0e2a\u0e15\u0e34\u0e49\u0e07\u0e17\u0e35\u0e48\u0e14\u0e35\u0e17\u0e35\u0e48\u0e2a\u0e38\u0e14 \u0e23\u0e27\u0e14\u0e40\u0e23\u0e47\u0e27 \u0e1b\u0e25\u0e2d\u0e14\u0e20\u0e31\u0e22 \u0e14\u0e39\u0e41\u0e25 24 \u0e0a\u0e31\u0e48\u0e27\u0e42\u0e21\u0e07","isPartOf":{"@id":"https:\/\/ruk-com.cloud\/en\/#website"},"datePublished":"2025-06-17T10:04:25+00:00","dateModified":"2026-02-13T07:05:04+00:00","breadcrumb":{"@id":"https:\/\/ruk-com.cloud\/en\/service-level-agreement-sla\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/ruk-com.cloud\/en\/service-level-agreement-sla\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/ruk-com.cloud\/en\/service-level-agreement-sla\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/ruk-com.cloud\/en\/"},{"@type":"ListItem","position":2,"name":"Service Level Agreement (SLA)"}]},{"@type":"WebSite","@id":"https:\/\/ruk-com.cloud\/en\/#website","url":"https:\/\/ruk-com.cloud\/en\/","name":"Ruk-Com \u0e40\u0e27\u0e47\u0e1a\u0e42\u0e2e\u0e2a\u0e15\u0e34\u0e49\u0e07\u0e17\u0e35\u0e48\u0e14\u0e35\u0e17\u0e35\u0e48\u0e2a\u0e38\u0e14 \u0e23\u0e27\u0e14\u0e40\u0e23\u0e47\u0e27 \u0e1b\u0e25\u0e2d\u0e14\u0e20\u0e31\u0e22 \u0e14\u0e39\u0e41\u0e25 24 \u0e0a\u0e31\u0e48\u0e27\u0e42\u0e21\u0e07","description":"","publisher":{"@id":"https:\/\/ruk-com.cloud\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/ruk-com.cloud\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/ruk-com.cloud\/en\/#organization","name":"Ruk-Com \u0e40\u0e27\u0e47\u0e1a\u0e42\u0e2e\u0e2a\u0e15\u0e34\u0e49\u0e07\u0e17\u0e35\u0e48\u0e14\u0e35\u0e17\u0e35\u0e48\u0e2a\u0e38\u0e14 \u0e23\u0e27\u0e14\u0e40\u0e23\u0e47\u0e27 \u0e1b\u0e25\u0e2d\u0e14\u0e20\u0e31\u0e22 \u0e14\u0e39\u0e41\u0e25 24 \u0e0a\u0e31\u0e48\u0e27\u0e42\u0e21\u0e07","url":"https:\/\/ruk-com.cloud\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/ruk-com.cloud\/en\/#\/schema\/logo\/image\/","url":"https:\/\/ruk-com.cloud\/wp-content\/uploads\/2023\/02\/LOGO_RUKCOM_CLOUD.png","contentUrl":"https:\/\/ruk-com.cloud\/wp-content\/uploads\/2023\/02\/LOGO_RUKCOM_CLOUD.png","width":500,"height":154,"caption":"Ruk-Com \u0e40\u0e27\u0e47\u0e1a\u0e42\u0e2e\u0e2a\u0e15\u0e34\u0e49\u0e07\u0e17\u0e35\u0e48\u0e14\u0e35\u0e17\u0e35\u0e48\u0e2a\u0e38\u0e14 \u0e23\u0e27\u0e14\u0e40\u0e23\u0e47\u0e27 \u0e1b\u0e25\u0e2d\u0e14\u0e20\u0e31\u0e22 \u0e14\u0e39\u0e41\u0e25 24 \u0e0a\u0e31\u0e48\u0e27\u0e42\u0e21\u0e07"},"image":{"@id":"https:\/\/ruk-com.cloud\/en\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/rukcom.cloud"]},{"@type":"Person","@id":"https:\/\/ruk-com.cloud\/en\/#\/schema\/person\/84640e31ed2cca18ce96847e16618278","name":"admin@ruk-com.in.th","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/4e9d6e1c18f1e974907fec0fc25c5dd0fa76177babdb0e97074b0c697aa93d59?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/4e9d6e1c18f1e974907fec0fc25c5dd0fa76177babdb0e97074b0c697aa93d59?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/4e9d6e1c18f1e974907fec0fc25c5dd0fa76177babdb0e97074b0c697aa93d59?s=96&d=mm&r=g","caption":"admin@ruk-com.in.th"},"sameAs":["https:\/\/ruk-com.cloud"],"url":"https:\/\/ruk-com.cloud\/en\/author\/adminruk-com-in-th\/"}]}},"_links":{"self":[{"href":"https:\/\/ruk-com.cloud\/en\/wp-json\/wp\/v2\/posts\/11396","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ruk-com.cloud\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ruk-com.cloud\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ruk-com.cloud\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ruk-com.cloud\/en\/wp-json\/wp\/v2\/comments?post=11396"}],"version-history":[{"count":2,"href":"https:\/\/ruk-com.cloud\/en\/wp-json\/wp\/v2\/posts\/11396\/revisions"}],"predecessor-version":[{"id":11402,"href":"https:\/\/ruk-com.cloud\/en\/wp-json\/wp\/v2\/posts\/11396\/revisions\/11402"}],"wp:attachment":[{"href":"https:\/\/ruk-com.cloud\/en\/wp-json\/wp\/v2\/media?parent=11396"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ruk-com.cloud\/en\/wp-json\/wp\/v2\/categories?post=11396"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ruk-com.cloud\/en\/wp-json\/wp\/v2\/tags?post=11396"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}