{"id":11382,"date":"2023-06-05T03:33:11","date_gmt":"2023-06-04T20:33:11","guid":{"rendered":"https:\/\/ruk-com.cloud\/terms-and-conditions-and-procedures-for-requesting-a-refund\/"},"modified":"2026-02-13T14:03:29","modified_gmt":"2026-02-13T07:03:29","slug":"terms-and-conditions-and-procedures-for-requesting-a-refund","status":"publish","type":"post","link":"https:\/\/ruk-com.cloud\/en\/terms-and-conditions-and-procedures-for-requesting-a-refund\/","title":{"rendered":"Terms and conditions and procedures for requesting a refund."},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\" style=\"--awb-text-transform:none;\"><h4>Refund Policy<\/h4>\n<ul>\n<li class=\"fusion-li-item-content\">Users can request a refund within 15 days of the service activation date.<\/li>\n<li class=\"fusion-li-item-content\">Users must specify the reason for requesting a refund.<\/li>\n<li class=\"fusion-li-item-content\">The service fee that the service provider will refund to the user will be the actual amount received from the user (excluding domain name fees, Google Workspace, Microsoft Office 365, and Enterprise Email once these services are activated or renewed).<\/li>\n<li class=\"fusion-li-item-content\">After the service provider receives notification from the user requesting a refund, the service provider will immediately shut down the website.<i class=\"fusion-li-icon fa-angle-right fas\" aria-hidden=\"true\"><\/i><\/li>\n<li class=\"fusion-li-item-content\">The refund process will take approximately 1-2 weeks, depending on the accounting department&#8217;s processing time.<\/li>\n<\/ul>\n<h4>Refund request procedure.<\/h4>\n<ol>\n<li>Please contact us regarding a &#8220;Refund Request&#8221; through the <a href=\"https:\/\/portal.ruk-com.cloud\/submitticket.php?step=2&amp;deptid=1\">problem reporting<\/a> system.<\/li>\n<li>Please provide details of the service for which you wish to request a refund.\n<ul>\n<li>Invoice number<\/li>\n<li>Domain name to be deactivated.<\/li>\n<li>Specify the reason for requesting a refund.<\/li>\n<\/ul>\n<\/li>\n<li>Please provide the bank information and account number used for the payment transfer.<\/li>\n<li>Please back up your data and download it to your device, as the system will immediately delete the data upon confirmation of the refund request.<\/li>\n<\/ol>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[31],"tags":[],"class_list":["post-11382","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.5 (Yoast SEO v27.4) - 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